Save hours every month
Australians spend an average of 60 minutes per call on hold. Get that time back for the things that actually matter.
Now available in AustraliaStop wasting hours
Stop wasting hours
waiting on hold
OnHoldMate calls the support line, enters your key presses, and waits on hold for you. When a human picks up, we connect you instantly.
T
Telstra SupportKey presses: 1, 3, 2
Waiting on hold for you...
0:00
Estimated wait time: 14 min
How it works
Three simple steps. No app to download.
Tell us who to call
Enter the phone number, the key presses to navigate the menu, and we’ll handle the rest.
We wait, you don’t
OnHoldMate dials the number, enters your key presses, and holds the line while you get on with your day.
Get connected
When a real person answers, we call your phone and bridge you in instantly. No delay, no fuss.
Why OnHoldMate
Built for Australians tired of hold music.
You set the key presses
Tell us which buttons to press — “1 for billing, 3 for support” — and we’ll punch them in and join the queue for you.
Instant call bridging
The moment a human answers, your phone rings. Pick up and you’re connected — zero delay.
Simple top-up pricing
No subscriptions or monthly fees. Top up your balance, and you’re only charged based on how long the call takes.
Simple pricing
No monthly fees. Top up and call when you need to.
You’re charged based on call duration. Your balance is drawn down as you use it. All features included with every top-up.
Frequently asked
We use advanced answering machine detection technology that distinguishes between recorded messages, hold music, and a live human voice. The moment a real person picks up, we bridge the call to your phone.
OnHoldMate works with any Australian phone number — landline or mobile support lines. We’re starting with Australian numbers and expanding internationally soon.
No. OnHoldMate works entirely through the web. Just visit onholdmate.com, enter the number you need to call, and we’ll ring your phone when a human answers.
No. OnHoldMate only listens for voice detection during the hold phase. Once we bridge you to the agent, we disconnect entirely. Your conversation is private.
You’re charged based on how long the call takes. When you start a call, you set a maximum hold time — that’s the longest you want us to wait on the line for you. Your balance is drawn down based on the actual duration of the call, including the time we spend on hold and the time you’re connected to the agent. Shorter calls cost less, longer calls cost more.
Yes. When you initiate a call, you choose a maximum wait time. If a human hasn’t picked up by then, the call ends. You’re only charged for the time we were on the line.
If you don’t pick up when we try to connect you, you’ll need to start a new call. We recommend keeping your phone nearby once you’ve submitted a request.
Not yet. OnHoldMate currently supports Australian numbers only. We’re planning to expand to other countries in the future.
If you’ve called the number before, you’ll already know the menu options — “press 1 for billing, press 2 for support” and so on. Just enter those same key presses when setting up your call and we’ll punch them in for you.
Your phone number and call details are stored securely while you have an account. If you delete your account, we remove all your personal details and call history entirely.
Yes, as many times as you like. Each top-up adds to your existing balance.
Yes — you’re charged for the time we spend on the line waiting on hold for you, whether or not a human eventually picks up. We pay for every minute of that call on our end, so the cost is passed through to your balance. That’s why we let you set a maximum hold time, so you stay in control of how much you spend.
Roughly $1.97 USD (about $2.83 AUD). That’s an hour of your life back for less than the price of a coffee.