Never wait on hold for Centrelink again.
OnHoldMate dials Centrelink, enters your key presses, and holds the line for you. When a real person answers, we ring your phone and bridge you through — instantly.
Skip the Centrelink queueNo app. No subscription. Pay only for the call.
Looking for the Centrelink phone number?
You probably already have it — it’s 132 850 for most lines. What you actually need is someone to hold it for you.
Centrelink hold times, by the numbers
Public reporting paints the picture. You already know the rest.
Reported average hold time (July 2025)
Longest recorded waits in recent years
Calls abandoned last financial year
Of callers hang up before reaching a human
Calling Centrelink, two ways
Same phone call. Very different afternoon.
Calling Centrelink yourself
- Dial the number and navigate the menu
- Hold for 30 minutes — sometimes three hours
- Stay glued to your phone, can’t do anything else
- Risk getting disconnected and starting over
- Miss the agent if you step away for a second
Calling Centrelink with OnHoldMate
- Enter the number and your key presses once
- We dial and wait on hold for you
- Keep working, cook dinner, mind the kids
- We stay connected the whole time
- Your phone rings the moment a real human answers
How it works for Centrelink
Three steps. No app. No subscription.
Tell us which Centrelink line to call
Enter the Centrelink number and the key presses you’d use to reach the right department — “1 for payments, 2 for reporting” — and submit.
We hold the line, you get on with your day
OnHoldMate dials Centrelink, punches in your key presses, and waits through the hold music for as long as it takes.
We ring you the moment a human picks up
When a real agent answers, your phone rings. Pick up and you’re bridged straight through — no delay, no explaining where you’ve been.
Ready to get your afternoon back?
Start your Centrelink callCentrelink + OnHoldMate questions
Yes. OnHoldMate works with any Australian phone number, including all Services Australia lines. You enter the Centrelink number, the key presses to reach the right department, and we hold the line for you until a real agent picks up.
No. OnHoldMate is an independent Australian service. We are not affiliated with, endorsed by, or connected to Centrelink or Services Australia in any way. We simply dial the same number you would and wait on hold on your behalf.
If you use the Centrelink callback system, OnHoldMate will wait for that callback the same way you would. If the callback queue is full or unavailable that day, we’ll simply hold the line for you instead.
Yes. OnHoldMate only listens for voice detection during the hold phase. The moment we bridge you through to the Centrelink agent, we disconnect entirely — we don’t record your call or listen to your conversation.
If you don’t pick up when we ring you to connect the call, the agent will eventually hang up. You’d need to start a new call. We recommend keeping your phone nearby once you’ve submitted a request.
If you’ve called Centrelink before, you already know the menu — “press 1 for payments, 2 for reporting” and so on. Enter the same sequence when setting up your call and we’ll punch them in for you.
You’re charged based on call duration only. You set a maximum hold time when you start the call — that’s the longest you want us to wait. Your balance is drawn down for the actual minutes on the line. An hour of holding costs roughly $2.83 AUD.
Yes. You pick a maximum wait time when you start the call. If Centrelink still hasn’t answered by then, we end the call automatically. You stay in control of your spend.
Stop waiting. Start your call.
Let OnHoldMate hold the line for Centrelink. Your phone rings only when a real person answers — not a minute sooner.
Skip the Centrelink queueOnHoldMate is an independent service. We are not affiliated with, endorsed by, or connected to Centrelink or Services Australia. All trademarks are the property of their respective owners. Statistics cited are drawn from publicly available reporting and are approximate.